Shipping and Returns

Shipping

Keeper Sports Products LLC will ship any SUP, or surfboard in the lower 48 continental US for one flat fee of $50.00 per unit. Over sized products will be shipped by Freight companies only. All inflatable IStand Up Paddleboards and the Swish Basketball hoop will be shipped at no charge standard ground. 

The freight company will notify you when the product has shipped and provide a tracking number. Please allow 7-10 days for shipments to arrive from the date of call.

Someone must be present at the deliver address to sign and report any damage to the product that may have occurred in transit and note the damage when signing for the product.

We take special precautions to specially wrap the product to protect it against incidental damage during transit. However, if the board arrives in a box showing heavy damage, DO NOT ACCEPT the product unless it is found to be 100% ok after removal from the damaged box. Ask the driver their policy before opening any damaged container.

If the packaging is damaged it should be noted on the Point of Delivery form and write in damaged box subject to inspection. Please report it to us within 24 hours by either emailing us at ecommsales@keepersp.com, or by calling us at 508-681-8690.

If the box is damaged in any way and you are unsure if the product is damaged, you may refuse shipment.

Please note with the shipping company the reason for refused shipment. Notify us immediately upon receipt of a damaged product so we can address the issue with the shipping company and get you back on the water ASAP. Please Note – Keeper Sports Products LLC will not replace any lost or stolen product or product component.

Any additional accessorial charges (i.e. Lift Gate, Inside Delivery, Limited Access, Change of Address) will be billed to the customer. Be sure not to sign for any special delivery services!

 

Returns


We love our customers and strongly feel about the construction and performance of our products we will guarantee your satisfaction. If you are not satisfied with our product within the first 15 days of purchase you may return the unused and undamaged product for a full refund minus the cost of original shipping. Notify us through our customer service hotline and you will be emailed a return authorization form to be filled out and returned to us with the unused board in its original packaging including all parts and accessories. 

Please note these terms when returning an order:

  1. Keeper Sports Products will refund the full purchase price of your unused and undamaged product minus shipping charges to and from the fulfillment location. Shipping charges are non-refundable and subject to a 10% restocking charge.
  2. All returns require a return authorization form and number. This form will be emailed to you or downloaded from our shop site. 
  3. Refunds will only be made in the same form as the original payment within 30 days of our receipt of a return.
  4. When returning the product, please be sure to get a tracking number from your carrier.
  5. All products under the "Satisfaction Guaranteed" program must be returned with receipt, unused, undamaged and in original packaging
  6. Keeper reduced shipping offer is for curbside only and you must be at the deliver address to inspect and sign for the board. This can be done by scheduling an appointment with the carrier once you have been notified it has shipped. 
  7. If for any reason the delivery vehicle cannot deliver the product to the address requested because of weather or access to the address, you must arrange to meet the driver at the closest point. 
  8. Customer may not authorize the driver to deliver the product in any manner that will increase the cost of delivery. 

Send All Returns to:

If you would rather arrange shipping and payment back to the fulfillment center, please send it to:

Logistics Edge
Keeper Sports Products LLC
2091 Raymer Ave
Fullerton, CA 92833


 

30 Day Limited Warranty 

Keeper Sports Products LLC warrants product to be complete and free from defects in material and workmanship for a period of 30 days from the date of receipt. Keeper Sports Products LLC reserves the right to repair or replace this or any original component part that is determined to be defective during the warranty period. This warranty applies only to the original purchaser of this product and is not transferable. Upon receipt of your new board, please check for any damages to the product or any included accessories. With every order you will receive a manual that will give you all the parts and accessories that should be include in the box. If any of the accessories or components are missing, please notify us immediately at our customer service hotline at 1-508-681-8690 and we will ship the missing or damaged part at no charge.